Refund Policy

1. Our promise

We want you to be confident in what you buy. We offer a 7-day money-back guarantee on digital products if the product is not as described or does not work as advertised. If you are not satisfied for that reason, contact us within 7 days of purchase and we will issue a refund to your original payment method.

2. What is covered

• Digital products (study guides, question banks, courses): refundable within 7 days if not as described.
• Cohorts: refundable up to the cohort start date; once a cohort has begun, refunds are prorated at our discretion.
• 1:1 coaching & mentorship: unused, unscheduled sessions are refundable within 7 days. Completed sessions are non-refundable.

3. What is not covered

Refunds are not available for sessions already delivered, for digital products downloaded or substantially consumed beyond the 7-day window, or where there is evidence of abuse of this policy. Certification exam outcomes are outside our control and are not grounds for a refund.

4. How to request a refund

Email hello@scrumlify.com with your order details and the reason for your request. We aim to review and respond within 3 business days. Approved refunds are returned to your original payment method; depending on your bank or processor, it may take a few additional days to appear.

5. Questions

If anything here is unclear, reach out via our contact page — we are happy to help.